With outlet shops including Calvin Klein, GAP and M&S, as well as restaurants such as Zizzi, TGI Friday’s and Nando’s. Gloucester Quays is also home to a Cineworld 10 screen cinema, a gym and the Gloucester Quays Antique Centre.

The Requirements

The whole centre covers a large area with several entrance and exit points. Despite this challenge, the management had to find a way of measuring the number of people coming and going. In order to get the most accurate traffic management solution on the market, they approached CountWise. “Measuring the footfall is always a key performance indicator for us,” said Richard Rawlings, Centre Manager. “Gloucester Quays require accurate data in the analysis of the shopping centre’s performance. The footfall numbers are used in various ways for the centre’s development and area requirement for our tenants.” A particular challenge was the fact that all the buildings in Gloucester Quays are listed, so any modifications had to be unobtrusive in order to meet the council’s requirements.

The Solution

The discreet cameras used in the CountWise system took care of both requirements in one go. Subtle and precise, the system meets the council requirements for listed buildings, while providing the centre management with the most accurate traffic management data available.

Using the unique video imaging shape-recognition technology in the I-Count system, the management now have a true view of the shopping centre’s footfall, this allows them to maximise their marketing campaigns thus increasing revenue for the centre.